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Testimonials
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We get lots of customer feedback
& reviews!
We receive nice comments about our employee scheduling service from users every day...here are some testimonials from a few of the various industries we serve.
We strictly protect the privacy of our users - all posted comments
and reviews are used with permission.
Have comments about WhenToWork? Please email us.
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 WhenToWork is a powerful scheduling program for a incredibly affordable price. Williamson County EMS is a rapidly growing & progressive 911 system. We cover 1,134 sq. miles, have 15 EMS stations & 100+ full time Paramedics. WhenToWork made the transition from paper scheduling to electronic scheduling simple. Customer service & support is outstanding. One of the many benefits to our Paramedics is internet access to their schedule from any location anytime day or night. Command staff has access to employee contact information while in the field.
WhenToWork allows our system to keep up with scheduling in an ever changing environment."
We face a tremendous challenge every day at SeniorCare EMS to maintain our ever growing and changing schedule. We have a staff of 350 employees who all have individual job needs due to their own personal family and school schedules. WhenToWork has helped us allow our employees flexibility with their schedule, ease of communication with management and other staff, and ease of covering shifts. We constantly are asking to staff special events and special transports at the last minute. WhenToWork is ideal for helping us reach out to our staff and staff these events rapidly. The support staff at WhenToWork has been very quick to answer any of our concerns or questions. We look forward to continuing to grow with WhenToWork!"
R.L. Hunter
Chief |
Clear Lake Emergency Medical Corps
 Webster, TX
www.clemc.us
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When To Work has allowed us an easy way to page out our dive team during emergency responses. We have used pagers in the past, but
the functionality of the message system of When To Work has allowed us to page out via text to phones and is very user friendly for our dispatchers to page out the dive team and give updates to us as we respond. Thank you When To Work."
Chris Stawasz
Executive Director |
Rockingham Regional Ambulance, Inc.
Nashua, NH
www.rockingham.org
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As New Hampshire's largest 9-1-1 ambulance service our experience with WhenToWork has been nothing short of excellent.
We cannot even imagine how we got along without it! With nearly 200 employees operating out of 3 sites the advantages of internet scheduling are tremendous. The flexibility for employees is great as are the accountability controls of who has viewed and accepted their schedules. We love it!"
Covering slots for an Emergency Medical Service is a HUGE headache...your system has taken the headaches away. This program has been a tremendous help to our service. Every EMS could benefit from it. Filling vacancies has never been this easy. Part-time folks "take" available slots almost as they are posted. No more phone calls. No more post-its on the board."
| Scott Levine, Paramedic - Atlantic Ambulance and Owner: |
 LORCOTT PRODUCTIONS, INC.
Basking Ridge, NJ
www.lorcott.com
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I am a paramedic for Atlantic Ambulance. This is a second career for me. My first career is that of a television director and the TV business is quite dynamic. A show for tomorrow or next week can come up at a moment’s notice (and go away as quickly). The melding of these two vastly
different occupations DEMANDS FLEXIBILITY. With When2Work, no matter when or where in the world I am, I can quickly add or drop shifts as the need arises. There is ABSOLUTELY NO WAY I could handle both careers without this invaluable tool. BRAVO W2W!!!!!"
We, at Valley Medical Transport, had struggled for so long with paper schedules and the endless changes that managing shifts for over 150 employees.
WhenToWork allows us to post changes in real time, notifies our employees of those changes and keeps our managers informed of vacation requests, shift openings and much more. Our training division utilizes WhenToWork to notify employees of course announcements, policy changes / additions and general information. Our dispatch staff has the schedule at their “fingertips” which means better planning for pre-scheduled transports and better utilization of crews.
The support staff at WhenToWork responds to our inquiries within minutes of requests and always assures we have instructions on how to best utilize all the attributes of WhenToWork. We would recommend WhenToWork as the most cost effective internet based scheduling service you can find!"
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I have been using When2Work for over a year now and I can’t even begin to list all of the ways it’s made our lives easier. Not only does it save me time & energy when creating a schedule, it gives the staff the perfect amount of freedom to trade, pick-up, offer shifts to others & set their conflicts in clear & simple ways. As our department continues to grow, When2Work makes that transition work go much more smoothly than any other scheduling method we’ve ever tried.”
Our volunteers love the ability to see where volunteers are needed and sign up online without coming to the theater.
They find it easy to use and far more convenient than the previous system. Since using this system the filling of slots has improved dramatically over the old paper calendar."
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Jeni Jackson
Scheduling Coordinator, Public Programs |
Winterthur Museum, Garden & Library
 Winterthur, DE
www.winterthur.org
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We use W2W to schedule both Part-Time and Volunteer Interpreters as well as Volunteer Greeters and other Volunteer Staff. Our employees have many different levels of computer skills so it was important to find a system that would be easy to navigate. Most of our staff became proficient in just a few weeks!
We often need to call extra staff in at the last minute, and W2W makes that easy to do. We post shifts, and they are picked up within a matter of hours. Our employees love the ability to post a shift and check on the status of a possible trade at any time. W2W allows me to schedule Part-Time staff according to their requirements, but to allow Volunteers to choose their shifts, offering the flexibility we offer for Volunteers.
Having Part-Time staff take the responsibility to enter their own availability has allowed me to work more efficiently and given them the opportunity to be proactive with their scheduling needs. The staff at W2W quickly replies to any questions or issues and have often given suggestions that make things even easier."
| William Audette |
 Keizer CERT efforts on ABC
"Extreme Makeover" project
Keizer, OR
www.keizerfire.com
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Your tool helped Keizer CERT setup and organize volunteers from start to shifts covered and attended within six hours with 24/7 rotating coverage. We were able to define roles and responsibilities, email invitations, and pertinent updates on our ever evolving volunteer workplace. This was remarkable because out of the 1000s qualified volunteers we had to organize many of them had limited to no computer skills and various forms of contact ranging from pagers, cell phones, to emails. They can trade shifts for what they are qualified to work for and ask for time off with minimal intervention from volunteer staff. It was a huge time saver and exactly what I was looking for, I can access scheduling information right from my phone where ever I am at on the job site and so can the volunteers. Emergency Services personnel would do well to find a tool like this one to manage emergent volunteers scheduling." |
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I
have told so many skate rink owners about the program, it has helped me
get a handle on scheduling, which is a particular nightmare for rinks due to
the fact we have crazy hours and lots of employees that generally work other
jobs as well….Thanks again for a great product. We love WhenToWork! ”
I have demoed two other web based scheduling programs and when I tried whentowork.com I was so impressed I signed up for a year even before my expiration of my demo.
Your program is very user friendly and easy to use. I love the features.
...It is rare to find this much efficiency in the software/web industry! I will certainly pass along and recommend your services!"
We are an amusement park with a large number of seasonal employees. Scheduling these employees for the various departments has always been a challenge that has taken department managers many hours each week. Year ago our software staff programmed a scheduling system that we used for quite some time. It was never a great solution and we constantly had to fix it or change it. Switching to WhenToWork has made things so much easier. We began by trying it out with one of our departments with about 400 employees. It worked so well one by one we have added more departments. We currently have 1,512 employees on the system in five of our major departments and we anticipate adding more.
We also are very impressed with the customer support. Each time we have some issue or problem and have contacted the staff at WhenToWork they have always responded right back and have been able to resolve our problems. Very refreshing in this day and age when great customer support seems to be dying out.
Thank you" |
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Whentowork has simplified my life and busy schedule. The cost is extremely reasonable. The tech support surpasses any company I have ever worked with. I have between 2 and 5 jobs out daily. When to work makes this easy with color coding each job. I know at a glance where my employees and jobs are. I save about 8 hours a week with this system.
My employees love it because it's easy to read and easy for them to access. My managers love it because they are constantly informed about who is on their job, who cancels and who is added to fill that slot. I so appreciate all the items made available to my company: easy employee messaging, shift changes, accessing my managers, employee history and so much more. This is the best scheduling system available and allows me more time than I have ever had with scheduling.
Thanks so much, I am so grateful. "
We are a small family farm and I had been scheduling our clerks, field trip staff, and field workers on Excel for years. So many headaches and stress! I was encouraged to try an online service; When to Work is just what we needed!
It saves money because it saves hours of me being paid attempting to do the schedules. I am NOT computer-savvy, but When to Work is
an extremely intuitive service that even people like me can use with ease!
Our employees love it too, and it has virtually eliminated scheduling stress for our entire operation. If I ever need help, I get an immediate response from the support staff.
When to Work cannot be beat! "
Our seasonal staff is made up of mostly high school & college students. Until we started using WhenToWork two years ago, I would spend hours each week on a work schedule only to find that their availability had changed in the meantime. The real time employee availability “drop downs” eliminate that issue entirely.
A task that used to be time consuming and frustrating is now quick and easy.
The shift trade board also allows me to transfer the responsibility for finding shift coverage to my staff while maintaining control over final changes.
This product was developed with the user in mind. It’s easy to use and functional from both a staff and management perspective.
If you dread scheduling and value your time, you should try WhenToWork. It’s a great tool at an affordable price!"
Kay Hollabaugh
Retail Market & Office Manager |
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 Hollabaugh
Bros., Inc.
Fruit Farm & Market
Biglerville, Pennsylvania
hollabaughbros.com
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In a day when customer service seems like a lost art, I cannot say enough positively about the folks at When to Work. Although not a computer idiot, I'm far from a highly skilled technological person.
At no time did I feel that my questions were stupid, nor did I wait for more than an hour for an answer.
Our business is highly seasonal and goes from needing 6 or 7 folks in one month to 20 to 25 in another. Although I'm still learning the ropes, I am quickly becoming a believer in When to Work!
Thank you so much for a great system that works AND for great people to help answer the questions! Five stars for When to Work!!!"
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WhenToWork is a great program for scheduling. Prior to my (first) retirement as a counselor, I was responsible for scheduling 1200 students each
year. I wish I could have used this program for that task! Now I am working part-time as scheduler for Pharmerica San Diego and am very pleased not only
with the effectiveness of the scheduling program but of the guidance and support I have received from the WhenToWork team. After using the program for the free trial, I went to the general manager and we purchased the year outright because the program is easy to learn, easy to work with and adaptable to the needs of our company and employees.
I would highly recommend WhenToWork to anyone researching a scheduling
program that can be accessed and operated with ease and provides a variety of functions and capabilities. Coupled with the immediate response by the support team for clarification or questions concerning operation, it is a package deal that cannot be beat!" |
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Mo Rezaiyan
President |
 Subway
Franchisee
Portland, Oregon
Subway.com
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You, at When-to-Work made my life so easy and I wish I had known about you ever since you started. My staff, my manager and myself have enjoyed utilizing your software.
Even though there is no help available by telephone, every time I send you an e-mail with my questions or concerns I get the response within minutes and I believe I wait much less than being put on hold when I make calls to many help desks."
Just
wanted to let you guys know that you are great! I own 5 Subway sandwich
locations in Oregon and have been using you for over a year. My employees
love you as well, so much so that when they leave to other jobs they tell
their new employers to contact me for your info. Great Job!"
Eric Bussell
Owner and Operator |
 Ice Cream Fanatics, Inc
Cold Stone Creamery Franchisee
Champaign, IL
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At Cold Stone we have more than 40 employees who use this tool to submit their availability, preferences and requests for time off. This is a
user-friendly application that eliminates most schedule headaches by keeping everything documented, centrally organized and accurate. The crew members at the store love it because they access their schedule from any internet connection, check their schedules online and can even trade shifts online with little effort. The advanced tools allow me to perform budget analysis on labor and quickly make adjustments to the schedule if necessary. It’s been a lifesaver by decreasing my scheduling time by 400% and is easily one of the best investments I’ve made to date."
Jim Purgason
Owner & Operator |
 MaggieMoo's Ice Cream & Treatery
Richmond, VA
maggiemoos.com
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My employees and I love the
features that WhenToWork.com offers. We are a start up company and are extremely busy with setting up all our operational procedures, marketing efforts
and cost controls. Scheduling for 20 plus part time employees can take a lot of time that I currently don't have. WhenToWork.com has saved me time and
alleviated the aggravation that this process creates. My employees are young and are comfortable with using Web in their daily lives. Offering them the
opportunity to review and trade their schedules as well as request time off online has been very well received. The record keeping and tracking features are also of great benefit for all the official information I need to maintain. I would recommend WhenToWork.com to anyone that is looking to streamline a rather difficult process. The value we receive is well worth the price we pay for the capabilities on WhentoWork.com."
Terrence Chavis
DFW Scoops |
 Ben & Jerry's
Dallas, TX
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When2Work has greatly shortened the amount of time that I spend compiling the schedules each week especially now that we have multiple
locations. We rarely have issues with schedule conflicts because everyone can input their time preferences ahead of time and this information is available when I am making the next week's schedule. Plus, the parents of our high school employees like it because they know when their children are scheduled to work and can always check to confirm their work schedule. When2Work is a great product and is a great improvement over scheduling by
hand or spreadsheets."
Sue Miley
Owner |
Coldstone Creamery
Brandon & Valrico, FL |
My husband and I have 2 Cold Stone Creamery Ice Cream stores and found out about W2W within a couple of months after opening over 5 yrs ago. What a
time saver it has been to be able to publish schedules and communicate with employees at any time of day from my home computer. The crew that works for us
say their friends that work elsewhere are actually jealous because they (our crew) have the use of W2W. I would like to commend your customer support personnel. When I send an e-mail with a question or issue, the response is always within a matter of minutes or hours." |
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Steven D. Burke
Executive Director |
 William Shore Memorial Pool District
Port Angeles, WA
williamshorepool.org
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We are a recreational agency who has over 35 part time employees, which most are under 20 years old. We needed a system which can integrate texting, email and give the employees some choices in what shifts they work and be able to sign up to cover additional shifts.
When to Works does all that and more. We have saved time and money in scheduling, overtime and not violating minor work regulations. The best part is When to Work has a great customer service dept. and responds very fast to any requests. Excellent investment and your scheduler and employees will love it."
Nicole Van Winkle
Aquatics Specialist |
 Conejo Recreation & Park District
Thousand Oaks, CA
www.crpd.org
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Your program has been an immense blessing for our agency of four swimming pools and 150 lifeguards. The auto-fill and online availability are the most useful features to ensure a virtually error-free schedule!
I am a huge proponent of whentowork.com and spread the word to whoever will listen. Thank you!"
Jenny Billings
Aquatics Director |
NOMAD Aquatics & Fitness
Huntersville, NC
nomadaquatic.com
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My company has been using whentowork.com for 3 years now. We absolutely love it. It is easy to use and it enables us to stay organized.
We use the system for everything - time off requests, weekly schedules as well as finding subs for our employees.
We have found that no other system works as good as this because whentowork allows you to keep track of everything going on within it and it gives managers a sense of control from anywhere - any computer.
It really teaches young people responsibility when it comes to their work schedules. Thank you so much! We are very pleased!"
Since all of my lifeguards are high school and college students, scheduling can
be hectic to say the least. I no longer have to keep track of hours, shift
trades, etc. When to Work is simply the easiest and most cost effective way
to schedule employees that I have found. I wish I had found them a long time
ago!"
Cheryl Gudauskas
Laguna Woods Village Aquatics Department |
 Professional Community Management
Laguna Woods, California
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After using it since July 2005, I have most of my staff completely online, less paper schedules and better communication. There are very few scheduling errors and the ability to communicate with everyone has increased productivity and team cohesiveness. The company I work for is Professional Community Management at Laguna Woods Village. I run the Aquatics Department, with 5 locations...It is a very complicated scheduling process and this makes it a breeze. I continue to brag about this web site to everyone and you just keep getting better and better. This web site saves me at least 10 hours a week on my scheduling!"
Just wanted to let you know how much we love When to Work. I am currently using for our concession and aquatic staff. The Aquatic will be ending soon (seasonal operation) but we will be back in May. I will be spreading the word. You have worked with us on billing, suggestion for improvements and more. It is easy to use for both the staff and managers. Thanks for providing great product and service." |
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We are a small non-profit organization that provides supports to individuals with developmental and physical disabilities that choose to live in their own homes in the community. Due to the nature of our work – the vast majority of work occurs 1-1 in the supported individual’s home and in the community, communication and logistics related to staffing, scheduling and communicating to the employees used to be extremely difficult at best.
When to Work offers an internet based, real-time link to our employees that gives everyone consistent access to schedules, general information related to our services, and the ability to communicate with each other easily and effectively. It also provides reports that confirm services provided and assists us with processing payroll for our employees. We have taken the basic functionality of the program, and customized it to our organization’s unique needs, at a cost that is affordable for us to sustain even in the midst of state funding cuts to our services." |
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Norma J Dowell,
Library Assistant IV, Instruction Department |
 Iowa State University Library
Ames, Iowa
www.lib.iastate.edu
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For the Reference and Instruction Department at Iowa State University Library, WhenToWork has been the best application for organizing our department scheduling. I work with around 20 people with varying schedules that have to be puzzle-pieced into a working desk schedule. Their meetings, research time, time-off, course instruction, etc. all have to be considered when setting up a schedule for the semester. Anyone who has tried to arrange complex weekly schedules will find WhenToWork has truly taken all the guesswork out of building them:
- We have developed an extensive set of templates that help keep meeting rotations and base schedules clear
- The color codes make everything even clearer
- Employees make their own trades and do not need assistance from a manager when there are conflicts
- The autofill feature is a godsend when there are large holes to fill
during major conferences
- Managers are in the loop about every change on the boards
- Everyone knows when there is a hole to fill (when someone is sick or there is an emergency)
This is one of the most intuitive and cost-effective applications on the market today. I highly recommend WhenToWork to any university library with a large staff in need of a web-based scheduling system."
Debbie Smith,
Library Resources Technician |
 Kwantlen University College
B.C., Canada
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As the system administrator in the library, I work with a variety of Helpdesks both internally to my institution and externally. I have to tell
you that your support is the best I've ever seen! Your response time is phenomenal and I've yet to be dissatisfied with the quality or accuracy of your
answers."
Scheduling staff in libraries is very complicated, and this software accomplishes it handily. We'd never go back to the old way of creating
schedules. Your support team has been very helpful when we've wanted to figure out how to push the system to solve a schedule need unique to us. Libraries
really should look at your product, and the service is the speediest I have ever encountered!" |
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Jhovany Medrano Guzman, CPO
President & CEO |
 Sentinel Protection Services, Ltd.
Calgary, AB. Canada
sentinelprotection.ca
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We have been using when to work for about two years now and it is, by far, the best scheduling system we’ve ever used. I continue to ask myself “How did we ever managed schedule without it?” whentowork, or W2W as we call it, has become an essential, much needed part of our daily 24/7 security operation. What a great tool to have, and even better is the swift, friendly and professional support we receive from the customer support team. Thank you all for making our scheduling needs a breeze."
Sean,
Student Safety Service Coordinator |
WhenToWork has been an invaluable tool in our organization. Our service is comprised completely by students that demand a highly flexible schedule so that they can focus on their number one priority, being a student. As such, WhenToWork allows our personnel manager the ability to rapidly alter schedules and the students can see the changes almost instantly.
Between the flexibility and the software’s inherent features, such as setting availabilities, time-off requests, and the trade board, we have seen a tremendous reduction in attendance problems. Truly an excellent product and excellent customer service."
| Mike Bitton |
 Winthrop Harbor Police Department
Winthrop Harbor, Illinois
whpd.org
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Thanks again for the great program...
WhenToWork has really increased our efficiency and virtually eliminated instances of people 'not
knowing' when to work due to changes, etc."
We discovered WhenToWork about a year and a half ago and it has reduced our scheduling cost and time spent on scheduling by more than 80%. It has given us numerous benefits with the various options to communicate to our employees like bulletin boards, messaging, broadcast emergency messaging, etc. Everything we need to know about our client contracts and our employees is now available at our fingertips and easily assessable world wide wherever there is an Internet connection. With our supervisors out in the field with laptops and wireless cards we have the ability to make changes to scheduling quickly and efficiently as needed and to notify the employee immediately via e-mail and alert paging.
I have reviewed numerous other online scheduling programs in the past and found WhenToWork to be the most user friendly...and continue to take customer input and continually upgrade their system making it more effective and giving the customers more value....customer support is phenomenal with response times typically within minutes.
I do not see us using any other type of scheduling program except WhenToWork for many years to come. Thank you to WhenToWork and its team for the outstanding job on this program and your high level of customer service!"
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Lone Star College
Ball State University
University of Virginia
Webster University
Santa Rosa Jr College
Williamson County EMS
Pickens County EMS
Valley Medical Transport
OvationTix
The Lyric Theatre
Orbit Skate Center
Sittler Golf Center
Lagoon Corporation
Wireless
Express
Davidus Cigars
Grey
Bruce Health Services
St.
Luke's - Roosevelt Hospital
Brookdale
Farm
Wickham
Farms
Professional
Bartending
Sylvan
Learning Center #2317 
Uniquely
Yours
ParaSun
Technologies
Global
Transcription Network
Pharmerica
Community Services
Aquatica Pool Management, Inc.
City of Mustang
Trinity CHANGE, Inc
Lafayette Public Library
Ace-ana Promotions
Extravagante Valet Inc.
Elite Protective Services
Fort Worth Museum of Science and History
St. Louis Children’s Museum
Stepping Stones